Joffreny Tours & Leisure

June 2007

When bookings are made the client agrees to the following terms and conditions. The client and nominated drivers will also be required to sign JCCTs standard classic car rental agreement upon collecting the car. These terms and conditions and the rental agreement will be governed by English law.

People entitled/insured to drive: JCCT provides fully comprehensive car insurance to include green card cover. The driver(s) must be aged between 25 and 70 years of age and must have held a full, valid driving licence for at least 24 months at the start of the hire, and have a good driving record. A copy of the driving licence for each specified driver will be taken before the car is hired out. JCCT will also require a copy of each driver's passport and a form of ID (which must show the home address). If the driver fails to disclose a relevant fact and a claim is rejected, JCCT will hold the driver fully responsible for any losses and the driver agrees to indemnify JCCT accordingly. JCCT reserves the right to decline the hire of any of it's cars at it's own discretion.

People not entitled/not insured to drive: the vehicle may not be driven by anyone who:

1. is under 25 or over 70 years of age,

2. has not held a full, valid driving licence for at least 24 months (please contact us to check requirements if non EU citizen),

3. has been refused any motor insurance or had any special insurance terms imposed as a result of claims or have had their insurance cancelled by any motor insurer.

4. suffers from any disease or physical infirmity which impairs their ability to drive, or suffers from fits, diabetes or any heart complaint,

5. has been convicted of any of the following offences: manslaughter, causing death by reckless driving, dangerous driving, driving whilst under the influence of drink or drugs, failing to stop after an accident, or any offence or combination of offences which have resulted in suspension from driving or an endorsement to their licence.

6. has had more than 6 points endorsed on their licence in the last 3 years.

7. whilst driving, has been involved in more than one accident during the past 3 years.

8. is Service Personnel, other than persons born in the UK.

9. is engaged wholly or partly in professional entertainment or professional sports persons.

10. is a Jockey or person connected with racing of any sort.

Security: it is the driver's responsibility to ensure that the car is locked and secured when unattended and that all security devices supplied with the car are utilised.

Cautionary deposit: JCCT will require a cautionary deposit as security for the car and related costs. The client will be notified of the amount at the time of the booking. This deposit will be taken at the start of the hire in the form of a pre-authorised code on a credit/debit card. Assuming the vehicle is returned to JCCT at the end of the hire period, in the same condition at the start of the hire period (excepting normal wear and tear), the pre-authorised code for the cautionary deposit will be cancelled. This cautionary deposit may also be used by JCCT for any additional charges or surcharges arising during the hire period.

Limitations of use: this is restricted to social, domestic and pleasure purposes by any insured driver authorised by JCCT to drive the car whilst it is being hired. The car must not under any circumstances be taken out of the Haute Vienne (87), and immediately surrounding departments (23, 19, 24, 16, 86, 36), without the express written permission of JCCT. The hire car must not be used for: racing, competitive, reliability or speed driving of any kind, carrying fare-paying passengers for hire or reward, towing other vehicles, overloading, carrying explosive or harmful substances or anything which will damage the vehicle or make it unfit for use, or for any illegal purposes. Smoking is also not allowed in any of our cars and the transportation of animals is strictly prohibited. Failure to comply with these rules will result in additional charges being levied for cleaning purposes.

Personal travel/health/legal insurance: the client is strongly advised to take out personal travel/accident insurance cover for the party. Clients from EU countries are entitled to obtain medical treatment provided they have a properly completed European Health Insurance card. This does not however cover all costs, and clients are strongly advised to take out appropriate health/accident cover prior to travelling.

Breakdown cover: roadside assistance/recovery is provided by RAC Europe as part of the hire cost. Please inform JCCT by telephoning the designated numbers as soon as a breakdown occurs. The driver must not allow the car to be driven if he believes there is a mechanical fault that might damage the vehicle or risk injuring the driver and passenger(s). If the car cannot be repaired, JCCT will attempt to replace the car with another hire car. If a suitable alternative hire car is not available, or the client considers the replacement hire car to be unacceptable, the client will be entitled to a pro rata refund or to rearrange the hire for a later mutually agreeable date. If this is not acceptable to the client, JCCT will make arrangements for an alternative hire car to be provided to the client who will be responsible for meeting the costs of the alternative transport.

Bookings/payment: bookings can be made by telephone, email or in writing. Payment can be made by cash, cheque together with cheque guarantee card, by direct credit to our nominated account or by visa / debit card. A non-refundable deposit of 25% of the total charge will be required at the time of booking, and the balance will become due 8 weeks prior to the start of the hire period. Bookings will be confirmed upon receipt/clearance of the 25% deposit. If the balance is not paid on the specified date, the booking will be cancelled and the deposit will be retained.

Choice of car: in the event that your specified car is not available due to a mechanical or other problem which is beyond our reasonable control, JCCT will inform the client immediately and offer an alternative car for the same hire period or alternative dates.

Cancellation: loss of 25% deposit up to 8 weeks prior to the start of the hire period; no refund will be due between 8 weeks and the start of the hire period.

Fines: the client is responsible for any fines (ie. parking, speeding etc.) which may be incurred whilst the car is being hired.

Gift vouchers: are available and are valid for a period of 12 months from the date of purchase. The driver must be specified at the time of purchase and must meet our insurance requirements.

Fuel: all cars will be supplied with a full tank of fuel and the client must return the car with a full tank of fuel. Failure to do so will result in a refuelling charge being levied. The driver is responsible for ensuring that the correct type of fuel is used and failure to do so will result in additional costs being levied to correct and clean the fuel system.

Late returns: will be charged extra at 125% of the daily hire charge. Drivers will be held solely responsible for any loss or damage to the car during the additional days.

Contents: supplied with the car during the hire period are the property of JCCT and should be returned with the car at the end of the hire period. Failure to do so will result in an additional charge being levied to replace the missing items.

Client vehicles/personal property: any vehicles or personal property left on JCCT's premises is left entirely at the client's own risk. JCCT is only responsible for loss or damage to the client's personal property left in the car during the hire period if the loss or damage results from JCCT's negligence.

Airport pick-up: JCCT are willing to collect the client and his party from Limoges airport for an additional cost of £25 per couple per journey. The client must inform JCCT if this is required at the time of the booking. If the hire is for a week or more, airport pick-up will be complimentary. Collection from other airports/locations is possible and will be quoted at the time of booking.

Hours of hire: single day hire is between the hours of 08.00 and 20.00 hours. Multiple days hire are between the hours of 08.00 on the first day and 20.00 hours on the last day. Where clients are flying into Limoges and arrive during early evening, it may be possible to bring the hire forward to that evening for an additional fee of £50.

Accommodation/itineraries: JCCT are able to provide tour itineraries and book accommodation for the client for £5-£10 per day depending on the complexity of the tour (ie. accommodation, suggested routes, number of activites to be reserached and booked). Standards of accommodation and the relevant charges will be discussed and agreed with the client at the time the itinerary is created. JCCT accepts no liability for any activities provided by external sources. If anything is unclear you should seek additional information. JCCT cannot be held responsible if the itinerary or accommodation does not meet the clients' requirements, but every effort will be made by JCCT to rectify any problems at the time. The client will be required to pay any upfront deposits directly to the accomodation providers. The client also agrees to pay the activity/accommodation provider direct for the balance of any charges, including those for beverages, subsistence etc.

Privacy statement: JCCT recognizes the importance of protecting the privacy of their clients and potential clients. Client information will be stored securely and will be used solely for JCCT’s own purposes.  Information will not be shared with any third parties, unless specifically required for insurance purposes or obliged by law. For payments made by credit card, JCCT will take credit card information (such as account name, number and expiry date), which will be used for transaction purposes only, and will not otherwise be shared.

Complaints/feedback: the client should notify JCCT of any complaints relating to the hire car and booking during the hire period. JCCT will make every effort to rectify any problems during the hire period. Any complaints in respect of activities/accommodation should be made directly to the activity/accommodation provider. JCCT will of course be interested in feedback on all aspects of the holiday so as to ensure the best service is provided at all times.